National Seniors Age Pension Study “The Centrelink Experience” DOWNLOAD REPORT

Financial Service Guide

This Financial Services Guide is an important document which provides you with information to help you decide whether to use the financial services provided by Retirement Essentials Pty Ltd (Retirement Essentials) and our licensee, SuperEd Pty Ltd ABN 88 118 480 907 AFSL #468859 (SuperEd). It also describes how we are remunerated, our professional indemnity insurance, how we handle any complaints you may have and how we protect your privacy.

We may give you other documents when providing our services. These may include:

  • Instructions on how to apply for and maintain the Centrelink Age Pension.
  • Statements of Advice. If we provide you with advice about your personal circumstances, we will confirm it in a Statement of Advice.
  • Product Disclosure Statements – If we recommend that you acquire a financial product, we will also provide you with a Product Disclosure Statement containing information about the product’s features and risks.


About us

We are an Authorised Representative of SuperEd Pty Ltd (AFS Representative Number: 001260855) providing advice and services to retirees and pre-retirees.

Our details are:

Company:             Retirement Essentials Pty Ltd, ABN 35 615 383 232, (also referred to as ‘we’, ‘us’ or ‘our’ in this document)

Head Office:         Suite 822, 100 Walker Street, NORTH SYDNEY, NSW, 2060

Telephone:           1300 527 727




Our services

We provide advice and assistance to retirees and pre-retirees in relation to their finances in retirement. To provide these services, we are authorised by SuperEd to provide you with financial advice on:

  • superannuation,
  • managed investment schemes,
  • deposit and payment products,
  • securities and
  • government debentures, stocks or bonds
  • annuities

After we have advised you, we may also assist you to manage or change your investments and superannuation.


Limits on the advice that we can provide

We cannot assist you or advise you in any way with general insurance, including personal and business risk insurance, or life insurance (other than annuity products), derivatives or foreign exchange.

We act as your agent when we assist you access your Centrelink entitlements. We and SuperEd also act for you when giving advice on and arranging financial products.


How can you deal with us? 

You can deal with us via our website (, by phone on 1300 527 727 during business hours (9am-6pm Monday to Friday AEST) or emailing

It is important that you provide us with complete and accurate information about your circumstances and you take the time to check any assumptions we make and the basis for our advice. It is also important that you keep us informed of any major changes in your circumstances. If you don’t our advice or services may not be appropriate for your needs.


How are we paid? 

We charge simple, transparent set fees. We do not charge you based on a percentage of your assets.


Our current standard fee schedule as at June 2018

Application Fee*
Age Pension Members$330
Retirement Planning Members$660

*Incl. GST

We are committed to clearly informing you of our fees before you sign up for our service.

Our fees may change from time to time. You can view our current fee schedule on our website.

SuperEd does not receive any remuneration from us that is a direct consequence of the services we provide to you. SuperEd provide us with certain back office and administration services for which we pay them a commercial fee.


Who we pay? 


EmployeesOur employees are paid an annual salary. They may also receive a bonus if they satisfactorily meet performance targets against a range of key member service measures. Neither we nor our employees receive commission or other benefits from anyone in connection with the advice we provide you.


If you were referred to us, we may pay a referral fee to the organisation who referred you to us. We will tell you the amount, if any, in your Statement of Advice. Members who join us via organisations with whom we have alliance partnerships or referral arrangements with may be eligible for discounted fees and services.


Our professional indemnity insurance

SuperEd has professional indemnity insurance in place which covers it and us for any errors or mistakes relating to our financial services. This insurance meets the requirements of the Corporations Act and covers the services provided by our employees after they cease working with us provided we notify the insurer of the claim when it arises and this is done within the relevant policy period.


What do you do if you have a complaint?

If you wish to complain about our services, you can contact our Complaints Officer by emailing us at or calling us on 1300 527 727. We will acknowledge receipt of your complaint immediately, and attempt to resolve it within 30 days.

SuperEd is a member of the Financial Ombudsman Service (FOS), an external dispute resolution scheme. If you are not satisfied with the manner in which we handle your complaint, you are entitled to take your complaint to FOS by calling them on 1800 367 287 or emailing You can access this scheme for free and any decision they make is binding on us, but not on you.


How do we protect your privacy?

At Retirement Essentials we take your privacy very seriously. We collect your personal information, and information relating to your partner, to enable us to provide our services to you, including assisting you to apply for and keep your Centrelink Age Pension and related entitlements, as well as advising you on your financial circumstances, goals and strategies. We may ask you to consent to the collection of sensitive information, such as your race and ethnicity, in order to complete government applications. Generally, we will collect your information in application forms and webforms relating to our services. We provide your information to the government agencies and the financial product issuers with whom you choose to deal (and their representatives). If you don’t provide us with full information, we can’t properly advise or assist you with your financial services needs, and we may not be able to fully complete any government application forms on your behalf. This may put your application at risk of refusal.

We do not trade, rent or sell your information. We also do not disclose your information to overseas recipients. We and our technology service providers ensure that any cloud hosted data services we use to maintain our members’ data within Australian based data centres. Our Customer Contact Centre is based in Australia and staffed by Australians.

For more information about how to access the information we hold about you, how to have it corrected and how to complain if you think we have breached the privacy law, obtain a copy of our Privacy Policy here, email us at, or call us on 1300 527 727.


About SuperEd 

SuperEd is focused on helping super fund members plan for their retirement by providing help, education and advice. Retirement Essentials has partnered with SuperEd to bring assistance to everyday Australian retirees and pre-retirees.

Telephone:           (02) 8282 2982



Distribution of this FSG has been authorised by SuperEd.

Date of Preparation: 8 January 2018