Financial Service Guide
Preparation date: 5 Oct 2021
FSG prepared by SuperEd Pty Ltd ABN 88 118 480 907 AFSL 468859
We are legally required to disclose the circumstances in which we do not meet the
Corporations Act 2001 (Cth) definition of “independence”. We restrict the financial products that can be recommended via an Approved Product List (APL). The APL includes both inhouse and external products and are selected based on a number of quantitative and qualitative factors, therefore our advice is not independent, impartial or unbiased.
What documents will I receive?
Consistent with our terms and conditions and where you use our Centrelink application services, you will receive fully completed Centrelink forms that we lodged (on your behalf) with Centrelink as your nominee or ready for lodgement with Centrelink.
We act as your agent when we assist you to access your Centrelink entitlements, so these can be accessed as efficiently as possible.
When we give you general advice, we will give you a general advice warning, but do not provide you any formal documentation other than this FSG.
Where we provide you personal advice services, we will provide you the following documentation from our website and/or via email.
Statements of Advice (‘SoA’)
If we provide you with advice about your personal circumstances, we will confirm it in a Statement of Advice(SoA). The SoA sets out our personal advice to you, including the scope of our advice you agreed to, the basis on which the advice is provided, your current personal and financial position, needs and objectives, the benefits of our advice and the risks associated with implementing our advice, and information on fees, remuneration and associations relevant to the provision of your of advice.
Where a further review is conducted, or ad-hoc advice is requested from you and personal advice is provided, the advice may be provided via a new SoA or a Record of Advice (RoA) as applicable to the circumstances. Further advice may be in the form of a RoA where the further advice does not significantly differ from the original advice provided. You may request that we provide you with a copy of such an RoA by contacting us at/on email@example.com.
Product Disclosure Statements (‘PDS’)
If we recommend that you acquire a financial product, we will also provide you with a PDS or a hyperlink to the relevant PDS/s. The PDS will provide you with detailed information about the product we have recommended you acquire, including features, benefits, fees and associated risks, and contains important information you should read and understand in order to help you decide whether or not to buy that product.
Retirement Essentials Pty Ltd (‘Retirement Essentials’) is a Corporate Authorised Representative (‘CAR’) of SuperEd Pty Ltd, the holder of an Australian Financial Service Licence (‘AFSL’). Retirement Essentials is a privately owned advisory firm and a wholly owned subsidiary of SuperEd.
Retirement Essentials provides an invaluable service to retirees and pre-retirees through proactive, cost effective, support services to empower and guide them successfully preparing for retirement and managing their retirement savings and financial resources throughout retirement.
Retirement Essentials can provide you information and general advice through education on our website and webinars, while assisting you to understand and make an application for senior Australians Centrelink entitlements and concessions.
Our details are:
Company: Retirement Essentials Pty Ltd SuperEd Pty Ltd (‘SuperEd’)
ABN 35 615 383 232 ABN 88 118 480 907 CAR no 001260855 AFSL no 468859
Registered Offices: Level 8, 100 Walker Street, NORTH SYDNEY, NSW, 2060
Telephone: 1300 527 727 (02) 8282 2982
Postal: PO Box 527, NORTH SYDNEY, NSW 2059
About SuperEd services
SuperEd holds an Australian Financial Services Licence (‘AFSL’) which authorises us to provide both general and personal financial advice and services and to deal in by applying for, acquiring, varying or disposing of a financial product on behalf of another person in relation to:
- Interests in managed investment schemes, including investor directed portfolio services,
- deposit and payment products,
- government debentures, stocks or bonds, and
- annuities and life insurance risk products and life insurance investment products; like annuities.
SuperEd is also authorised to operate custodial or depository services other than IDPSs although we don’t maintain custody of your assets.
We are also registered with the Tax Practitioners Board (TPB) to provide tax (financial) advice services to clients according to the Tax Agent Services Act 2009 (TASA).
SuperEd is responsible for the general and personal advisory services provided to you as well as authorising the content and distribution of this FSG.
About Retirement Essentials services
Retirement Essentials may provide you information that is purely factual and is not tailored to your individual circumstances. This is generally provided to you in information articles on the website or via email. Examples of factual information include notification of Centrelink entitlement rate changes or notification of updates following budget night.
Centrelink Entitlement Services
Supporting Senior Australians attain their Centrelink Entitlements
Retirement Essentials provides Senior Australians in or those approaching retirement with support, guidance and assistance with applying for relevant Centrelink entitlements, such as the Age Pension and the Commonwealth Seniors Health Care Card. These services assist you to apply for your eligible Centrelink benefits through our digital technology application tool and with the support of the Retirement Essentials customer service team. The service will allow you to easily generate the Centrelink paperwork required to lodge your application. With your permission, we will then act as your Centrelink Nominee to ensure the efficient processing of the application. This service provides you the support you need to make claiming your entitlements easier. It also provides you access to tools, information and regular articles on the Centrelink entitlement changes including useful retirement tips and more.
Protecting your Centrelink Age Pension Entitlement
Retirement Essentials provides retirees with the option to subscribe to one of the annual services aimed at assisting you in protecting your entitlement. The services are designed to provide different levels of support and assistance. Please refer to The Retirement Essentials team and or our website for further details.
Retirement Essentials may also provide general advice, which may give you only general information about a specific financial product or service or is tailored to a specific group of people, such as retirees. General advice can be useful as it can help you learn more about these products or services and assist you in personally assessing whether a product or service may be right for you.
However, general advice should not be a substitute for seeking and/or receiving personal advice from a licensed financial adviser who can provide personal advice and in your best interests. General advice does not take into account your specific financial needs, circumstances or objectives. Therefore, it is important that you personally assess whether any action you take as a result of general advice is appropriate given your own financial situation and read and understand any relevant Product Disclosure Statement (‘PDS’) before any decision regarding a financial product. This is generally provided to you in our conversations on the phone with you, with our Retirement Essential Consultants, our tailored education information on our website and in webinars.
Retirement Spending Guide Tool
Retirement Spending Guide is a calculator/illustration tool intended to provide you with an estimate of how much you might have to spend throughout your retirement, including some of the trade-offs you could consider. Spending in retirement is a complex issue. Many Australians ask questions like “how much can I spend” and/or “how long will my money last”. The tool uses generic underlying asset assumptions in its calculations and some basic information provided by you.
Retirement Spending Guide does not capture enough information about your personal circumstances, situation, retirement goals and current investments to be relied upon as anything more than an illustrative tool. There may be other factors you should take into account and should consider your own needs, financial situation and investment objectives. Consequently we will not make any recommendations to you and you will be presented with a statement of advice “on screen” advising you to not take any action based on your interaction with the Retirement Spending Guide.
Personal advice is provided when we consider one or more of your personal circumstances and specifically offer to provide personal advice tailored to your circumstances about a product or service in a Statement of Advice (‘SoA’). Personal advice may be limited to a particular issue that you have or may encompass a number of issues. The type of advice provided, along with any limitations will be agreed and confirmed up front with you.
What limitations are there on the information, general and personal advice we provide?
Our advice and services are tailored to super fund members and retirement planning. There are a number of other areas you may require advice on which may be outside of the services we offer. We will make the scope of any advice or information we provide you very clear as well as highlighting any implications. We are unable to assist you or advise on the following specialist areas:
- general insurance
- derivatives or foreign exchange
- real estate and direct property advice
- taxation services, such as completion of tax returns
- accounting and audit services
- estate planning professionals such as a solicitor
- legal services
- administration and compliance of Self-Managed Superannuation Funds and
- credit product advice such as mortgage or finance broking
Any products we recommend are limited to the products we have researched.
We will make you aware upfront of the scope of any general and personal advice or services along with any risks or considerations you should be aware of when agreeing to engage our services. Even though we assist you with Centrelink, any matters that may impact your taxation, social security and legal situation should be discussed with your tax adviser, solicitor and/or the relevant Government Department.
How can you connect with us?
You can connect with us via our details on page 2 of this FSG.
We generally require that you instruct us in writing and to arrange financial products and services on your behalf. We rely on your signature or written word consent as your authority.
It is important that you provide us with complete and accurate information about your circumstances and you take the time to check and understand the basis of our advice, such as any key assumptions we have used in formulating your advice before accepting it. If you don’t, there is a risk our advice may not be appropriate for your needs.
How are we paid?
Centrelink Entitlement Services
We charge fees for supporting Senior Australians in attaining their entitlements. We also charge fees for our annual “protecting your entitlement services”. You will be provided with the cost prior to submitting and paying for the service. The cost will be GST inclusive and based on the complexity of your situation.
General Advice Services
We charge simple, transparent fixed fees. We do not charge you based on a percentage of your assets. The cost of the service will be quoted prior to the service based on a flat dollar cost.
Personal Advice Services
Where we provide you with personal advice, detailed information about fees or other benefits will be contained in the SOA. We are committed to ensuring we clearly inform you (including seeking your consent) of our advice fees prior to proceeding with preparation of advice.
Both our flat dollar fees and asset based percentage fees will be GST inclusive and are determined based on the time and complexity involved in providing the advice.
For example a flat dollar fee might be $110, while an asset based fee will be determined based on a percentage of the funds invested. On an investment of $10,000 a fee of $110 (inclusive of GST) would equate to 1.1% of the investment amount.
Where an upfront fee is payable directly by you as a super fund member or client, this will be fully disclosed along with the basis for the amount before you agree to use any of our services.
When you are provided with personal advice on specific financial products, we will also disclose certain details of remuneration or other benefits received by SuperEd, Retirement Essentials or another associated person as a result of that advice in your personal SoA.
Ongoing Advice Service
When we provide you with an ongoing advice service, fees may be charged at an hourly rate, a flat fee or a fee based on an asset based percentage. These fees may be bundled together into a service option or charged separately. You will be provided with detailed information about fees or other benefits within an Ongoing Advice Service agreement.
Legislation may require that we obtain your written consent to deduct fees from your investments. In some cases the product provider may also need your consent in writing.
Fee Disclosure Statement (FDS)
A FDS is a statement setting out any ongoing advice fees we have received from you over the preceding 12 months, the services you were entitled to receive and the services you have received. The FDS also includes an estimate of fees for the upcoming year.
If you are paying ongoing advice fees to us you will receive a FDS at least once every year.
We are required to renew any ongoing fee arrangements with you every year. This will likely coincide with your annual review if possible.
We are required to obtain your consent in writing to deduct ongoing fees from your investments. This is renewed annually and will be combined with your FDS and renewal.
You may receive multiple combined FDS, Renewal & Fee consent if you have multiple financial products or financial products held in different names.
Who do we pay?
All fees you pay are paid directly to Retirement Essentials Pty Ltd. Retirement Essential pays SuperEd license and service fees for its AFSL, technology, contract and employee services required for the provision of Retirement Essentials services to you.
|Employees||Representatives, employees and directors of SuperEd may be remunerated by a combination of salary, equity and incentives based on quality of advice and services indicators and business growth of SuperEd. We also do not receive commission or other benefits in connection with the advice we provide you.|
Members who join us via organisations with whom we have alliance partnerships or referral arrangements with may be eligible for discounted fees and services. We may from time to time pay a referral fee to organisations that refer customers to us.
National Seniors Australia (NSA) has partnered with Retirement Essentials to help NSA members access Centrelink entitlements. We pay NSA $35 per completed application.
Relationships, associations and other benefits we may receive?
Some employees may own equity (or options in respect of equity) in the company, and thereby may stand to benefit from the profitability, or an improvement in the valuation, of the company.
SuperEd or its representatives are unlikely to receive any benefits, however will disclose any additional benefits received from product providers. These benefits may include education, training, meals and events provided at the cost of the product providers. These are not of a material nature and do not influence our advice to you. Any Payments or benefits received where the value of the benefit exceeds $100 will be disclosed in a register. A copy of the register is available to you upon request.
Retirement Essentials may directly offer their clients personal advice in selected areas where their clients may benefit from personalised advice SuperEd may refer you to Retirement Essentials where you are likely to benefit from their specialist services and through this association may benefit via increased business growth and profit.
SuperEd’s approved list of products and services includes products and services provided by entities with whom a SuperEd director, employee, have a relationship or association, either directly or via a related entity.
We believe that your interests should be placed first and that products and services
should only be recommended if it is in your best interests. However, it is important
that you know of, and are comfortable with, those relationships and associations and
any benefits that arise.
CPHIC Investments Pty Ltd, which is part of Challenger Limited, has a minority economic interest in SuperEd Pty Ltd. This relationship does not involve the use by SuperEd of any products or investments owned, operated or managed by Challenger Limited. The relationship SuperEd has with Challenger Limited does not conflict with the provision of financial services to you. SuperEd does not receive any financial incentive to provide advice that directs a client towards Challenger Limited.
PSC Insurance Group Ltd (PSC), a diversified insurance services group, has a minority economic interest in SuperEd Pty Ltd (SuperEd). This relationship does not involve the use by SuperEd of any products or investments owned, operated, recommended or managed by PSC.The commercial relationship SuperEd has with PSC does not conflict with the provision of financial services to you. SuperEd does not receive any financial incentive to provide advice that directs a client towards PSC.
Current SuperEd directors are or have participated on boards of directors/trustees at Unisuper, Vanguard, MLC Wealth, among others. SuperEd directors are not remunerated by any of these firms due to their roles at SuperEd.
SuperEd does not have any other associations or relationships, than those already disclosed, that might reasonably be expected to be capable of influencing the advice we provide to you and our clients.
Our professional indemnity insurance
SuperEd maintains a group policy which includes appropriate Professional Indemnity Insurance cover for SuperEd and its representatives as required by the Corporations Act 2001. This cover is designed to offer some insured protection should any work carried out result in a claim against SuperEd or one of its representatives for work carried out by past and or present representatives.
What do you do if you have a complaint?
If you wish to complain about our services, you can contact our Complaints Officer by emailing us at firstname.lastname@example.org or calling us on 1300 527 727.
We will acknowledge receipt of your complaint within 24 hours (1 business day) and attempt to resolve it within 30 calendar days. Our resolution process will include assessment and investigation of the issue which may require us to contact you/seek from you further details/documents/information relevant to your complaint.
If you are not satisfied with the response you receive or your complaint cannot be resolved within the 30 calendar days, you have the right to contact the Australian Financial Complaints Authority (AFCA). AFCA provides a fair and independent ASIC approved external dispute resolution body and provides fair and independent financial services complaint resolution that is free to consumers. Their contact details are as follows:
Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678 (Free call)
9:00am–5:00pm AEST/AEDT weekdays
Calls from an international number add +61
International calls may incur a charge from your carrier
You may also contact the Australian Securities and Investments Commission (ASIC) by phoning +61 3 5177 3988 or 1300 300 630 to make a complaint and obtain information about your rights.
For more information you can obtain a copy of our Public Complaints Policy on the footer of our Website here.
What personal information do we collect and disclose?
At Retirement Essentials we take your privacy very seriously. We collect your personal information, and information relating to your partner, to enable us to provide our services to you, including assisting you to apply for and keep your Centrelink related entitlements, We may ask you to consent to the collection of sensitive information, such as your race and ethnicity, in order to complete government applications. Generally, we will collect your information in application forms and webforms relating to our services. We provide your information to the government agencies and the financial product issuers with whom you choose to deal (and their representatives). If you don’t provide us with full information, we can’t properly advise or assist you with your financial services needs, and we may not be able to fully complete any government application forms on your behalf which may put you at risk of inappropriate payment and repayment or refusal.
To ensure that any personal financial advice we provide is appropriate, we ask you to provide accurate information, free from error and omission. If you do not provide all the information we request, we may no longer be able to provide a product or service, including financial advice, to you.
We do not trade, rent or sell your information. We also do not disclose your information to overseas recipients.
How do we protect your privacy?
We and our technology service providers ensure that any cloud hosted data services we use to maintain our members’ data within Australian based data centres. Our Customer Contact Centre is based in Australia.
Where you have provided us information about another individual, you must make them aware of that fact and the contents of this privacy statement.
We may also use your information to tell you about products or services we think may interest you.