A member recently asked us how long it is reasonable to wait for a response from Centrelink. That’s not an easy question to answer. The short answer is, ‘it depends’. The longer answer is equally complicated, as it still depends on many different aspects of your question or application.
Talking about this with Steven Sadler from the Retirement Essentials Customer Services Team, we learned so much useful information. So we decided that it was best to share his insights and tips as they will help fast-track answers for many Retirement Essentials members.